Concierge

What is a Concierge?

A concierge is someone who assists guests or clients with various tasks and services in a hotel, apartment building, or other establishment. They provide information, make reservations, and fulfill requests to ensure a pleasant and comfortable experience for guests.

What does a Concierge do?

Usually, a concierge does the following:

• Greets and welcomes guests, ensuring a warm and friendly atmosphere
• Provides information and guidance about local attractions, restaurants, and transportation options
• Makes reservations for dining, entertainment, and other services
• Handles guests' requests and resolves any issues or complaints promptly
• Assists with arranging transportation, such as booking taxis or arranging car rentals
• Coordinates special requests, such as delivering flowers, arranging spa appointments, or organizing events
• Maintains a comprehensive knowledge of the area and keeps up-to-date with the latest events and attractions

What does the day-to-day life of a Concierge look like?

A concierge usually works in shifts, which may include mornings, afternoons, evenings, weekends, and holidays. The exact hours can vary depending on the establishment and its needs. During their shift, a concierge performs various tasks, such as assisting guests with check-in and check-out, answering phone calls and emails, and fulfilling guests' requests. They also keep themselves updated on local events and attractions to provide accurate and helpful information.

Where does a Concierge work?

Concierges typically work in hotels, luxury apartment buildings, or high-end establishments. They may also find employment in corporate offices, hospitals, or private residences where personalized services are required. In the United Kingdom, concierges are commonly found in upscale hotels located in major cities like London, Edinburgh, and Manchester.

What tools/software does a Concierge use?

A concierge uses a variety of tools and software to efficiently carry out their tasks, including:

• Computer systems: Used for managing reservations, accessing guest information, and communicating with other departments.
• Communication devices: Concierges often use phones, intercoms, and two-way radios to connect with guests, colleagues, and external service providers.
• Reservation systems: They utilize specialized software to make and manage bookings for dining, entertainment, transportation, and other guest services.
• Maps and guidebooks: Concierges rely on these resources to provide accurate directions and information about local attractions, restaurants, and events.

What do I need to become a Concierge?

To become a concierge, you can take the following paths:

• Hospitality and Tourism qualification: Pursuing a diploma or degree program in hospitality and tourism can provide you with a strong foundation in customer service, communication, and management.
• Work experience: Gaining experience in the hospitality industry, such as working in hotels or restaurants, can help develop the necessary skills and knowledge to become a concierge.
• Customer service skills: Excellent communication, problem-solving, and interpersonal skills are essential for a concierge. Having a friendly and helpful attitude is crucial in providing top-notch guest experiences.

What career paths are available?

There are several career paths available to concierges, including:

• Chief Concierge: As a senior concierge, you can take on a leadership role overseeing a team of concierges and ensuring exceptional guest service.
• Guest Relations Manager: In this role, you would be responsible for managing guest relations, resolving issues, and maintaining high guest satisfaction levels.
• Hotel Manager: With experience and further education, you could advance to a hotel management position, overseeing the operations and overall guest experience of a hotel.

What jobs are similar to a Concierge?

• Front Desk Receptionist: This role involves greeting and assisting guests, handling check-ins and check-outs, and managing reservations.
• Guest Services Manager: Similar to a concierge, a guest services manager oversees the overall guest experience and ensures guest satisfaction.

What made you want to become a concierge?

How did you get your first concierge job?

What was the one thing that surprised you the most about being a concierge?

Are you a concierge? We want you to share your experiences with those looking to start or change their careers to concierge. If you're interested, contact us at mail@calumchilds.com.